Talk to the people behind SafelyShare
Questions, bug reports, and privacy requests reach a real person. Use the form or e-mail us directly.
How to reach us
Support and questions
Anything about your account, safes, extensions, or your plan.
Mention the e-mail address of your account so we can find the right safes.
Privacy and your data
Data requests, deletion, and questions about what we store.
The privacy policy lists what we keep and for how long. Read the privacy policy
What to include when you report a problem
These details help us investigate the problem:
- Your device model and operating system version.
- The SafelyShare app version, or that you used the web dashboard.
- What you did, what you expected, and what happened instead.
- Screenshots, if you have them.
We usually reply within two working days. During the open beta we read every message, including the ones that only say something is confusing.
SafelyShare is made by Netsec Nederland, Chamber of Commerce 63317834. About SafelyShare
Send a message
Send your question through this form. It goes only to our support mailbox, and we reply by e-mail.
You may find the answer here
Answers about safes, handing over, extending, plans, and privacy.
Getting started
What is a SafelyShare safe?
A safe holds what the people you love would need: how to get into your phone, where the papers are, who to call, your wishes, photos and documents. You hand it to one person you trust. It stays closed as long as you keep extending it.
Is SafelyShare a notary or a will?
No. SafelyShare is not a notary and does not replace a will or any other legal document. It is a safe with instructions: a practical place for what the people you love would need to know, handed over at the right moment. For anything legal, talk to a notary.
Do both people need a SafelyShare account?
Yes. You and the person you chose both sign in to the SafelyShare app before you connect your phones.
Which devices can I use?
You fill, hand over and receive safes in the SafelyShare app on iPhone and Android. The web dashboard on safelyshare.app works in any browser for your account, your extensions and your plan.
How do I install the beta?
SafelyShare is in open beta. Install the iOS app through TestFlight or the Android app through Google Play open testing as soon as each track is live. The open beta page shows the install buttons and what we would like you to test. The web dashboard on safelyshare.app works today. Create a free account and sign in.
Handing over a safe
How do the phones connect?
The two phones connect over the same Wi-Fi network or through Bluetooth if the other person switches on Bluetooth sharing. You scan the QR code on their phone and the locked safe goes straight to that phone.
What happens when the QR code refreshes?
Their QR code refreshes every 30 seconds. As soon as a new code appears, the old one stops working. A handover that already started with a valid code still finishes.
Can I hand a safe to more than one person?
Each safe is for one person. Want to prepare something for someone else too? Make a separate safe for them, within the limits of your plan.
What does the person I chose see?
They already have the locked safe on their own phone. They see who it is from and the date it would open, but nothing inside. Once the safe opens, they can read everything.
Extending a safe
How does extending work?
You choose how often you extend, for example every 30 days. Every extension keeps the safe closed for another period. If you stop extending it, the safe opens for the person you chose. SafelyShare does not know what happens to you. The only thing it sees is whether you extended.
When does the safe open?
On the date shown as “Stays closed until”. Extend it before then and the date moves forward. If you don’t, the safe opens for the person you chose.
How do I extend a safe?
With one tap in the SafelyShare app, in the web dashboard, or through the link in the reminder e-mail. With Pro, your phone extends your safes for you in the background.
What if I forget to extend?
You get a reminder before the date. If you still do not extend it, the safe opens for the person you chose.
Does SafelyShare know when something happens to me?
No. SafelyShare does not know what happens to you. The only signal is whether you extended on time. That is what the reminders are for.
What if I lose my phone?
A safe you already handed over stays on the other person’s phone. Sign in again to keep extending it. SafelyShare cannot restore what was never handed over or no longer exists on either phone.
Can I take back access?
Yes, as long as the safe is still closed. Once the safe has opened, you cannot take back what the other person has already seen or saved.
Plans & billing
What is included in the Free plan?
Free gives you 2 shared safes, extending your safes yourself, and an extension period of 7 days or 1 month. No trial and no payment details needed.
What does Pro add?
Pro adds unlimited shared safes, automatic extension and your own extension period. Individual Yearly costs €9.99 per year; Family Yearly costs €29.99 per year for six accounts in total, including applicable VAT.
Is there a free trial?
Eligible new subscribers get a one-month free trial. Trials convert to the selected yearly plan and renew automatically unless cancelled. Trial eligibility is determined separately by Mollie, Apple, or Google.
Why is there no trial with iDEAL?
The free trial is not available with iDEAL due to technical limitations. It is available with card, PayPal, Apple Pay, or an in-app purchase. An iDEAL purchase charges €9.99 for Individual or €29.99 for Family immediately and automatically renews once each year at the same price until cancelled. These charge and renewal terms are shown before checkout.
Does it matter where I buy Pro?
The plan is the same either way, but it is managed where you bought it: a purchase in the App Store or on Google Play is managed in that store, a purchase on the website is managed in your SafelyShare dashboard.
How do I cancel or withdraw?
Cancel a web subscription in your dashboard, or in the App Store or Google Play if you bought it there. Within the statutory withdrawal period you can also use the withdrawal form, which works without signing in.
Privacy
Are my files stored on SafelyShare servers?
No. Everything in your safe is locked on your phone and handed over straight to the other phone. Our server keeps your account, the settings of each safe, and the safe key in a locked form that only the other person’s phone can open. It never stores the safe files.
Do you track me?
The beta builds contain no analytics or tracking. SafelyShare stores only what your account, your safes and your extensions need.
Who do I contact about my data?
Privacy questions and data requests go to the privacy e-mail address on this page. The privacy policy explains what is stored, how long it is kept, and which rights you have.
Prefer to read it through first?
The guides walk you through the app screen by screen.
Install the beta
Get SafelyShare on your phone and sign in.
Your first safe
Fill it, name it, and lock it.
Hand it over
Pair two phones and hand the safe over directly.
Extending safes
How extending keeps your safe closed.